FAQs
Orders & Shipping
How long does shipping take?
We aim to dispatch orders within 2–3 business days. Standard shipping across Australia typically takes 2+ business days, with express options available for faster delivery.
Do you ship internationally?
Yes! We ship worldwide, including New Zealand. Shipping rates and delivery times vary depending on your location.
How much is shipping?
Shipping costs are calculated at checkout. We offer both standard and express options so you can choose what suits you best.
Returns & Exchanges
What is your return policy?
We offer a 14-day return window from the date your order is delivered. Items must be unworn, in original condition, and tried on over underwear.
Can I return sale items?
Sale items are final sale and cannot be returned or exchanged.
Do you offer refunds or exchanges?
Yes, eligible items can be returned for a refund or exchange. Please note shipping costs are non-refundable.
What if my item is faulty?
If your item arrives faulty, we’ll replace it or offer a refund, just contact us and we’ll sort it quickly.
Sizing & Fit
How do I choose the right size?
We recommend checking our size guide before purchasing. If you're between sizes, we suggest sizing up for comfort.
Are your swimsuits true to size?
Our swimwear is designed to be a firm, performance fit compared to typical fashion swimwear, so it may feel smaller than you're used to. If you're between sizes, we recommend sizing up in our one-piece styles.
Active swimwear needs a close fit to perform properly, but the “perfect fit” is personal, some prefer a tighter feel, while others prioritise comfort.
Fit can vary between styles and body shapes, so we recommend checking the product descriptions for guidance. If you have a longer torso (neck to crutch), you may need to size up to ensure the best fit.
Can I exchange for a different size?
Yes! As long as your item meets our return conditions, we’re happy to exchange sizes.
Product & Quality
Where is Kozii swimwear made?
All Kozii swimwear is proudly made in Australia.
What materials are used?
We use high-quality Italian fabrics designed for durability, comfort, and performance.
Is your swimwear chlorine resistant?
Yes! Our swimwear is designed to withstand chlorine, making it perfect for regular swimmers and training.
Do your swimsuits offer sun protection?
Yes, our fabrics provide UPF 50+ sun protection to help protect your skin.
Payment & Orders
What payment methods do you accept?
We accept major payment methods including Afterpay for flexible payments.
Can I change or cancel my order?
If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll do our best to help.